Book Now with our LIVE diary
Book Online Or Call Today Call us on: 01480390752 Call - Email - Contact Us - Facebook

FAQ

 

If there are any question you have that you do not see listed here, you are welcome to call us on 01480 390 752 or 07789 002 005.

 

1. How do I book?
There are several choices “On Line Booking“, by telephone or alternatively you can email us at info@koolbouncers.co.uk

 

2. How much notice do I need to give you for a booking?

You can book anytime however bookings get very busy during April through to September so please book as early as possible to avoid disappointment.

 

3. How much does it cost?

All bouncy castle booking prices include local delivery, a small charge may need to be charged for out of area deliveries, (when you are booking online this will work out your delivery rates when you type in your post code).

 

4. What do the prices include?

You will also receive a blower, extension cable with RCD safety plug, and safety crash mats, the price also includes set up, inflation and collection.

Please see our inflatable pages for all prices.

 

5. When are your bouncy castles available?

Our castles are available 7 days a week all year round, including Bank Holidays.

 

6. How long do I get the equipment for?

Most parties/events are in the afternoon and so we will deliver and set up your castle between 8 am and 12 noon, we will then come and take the castle away after your party, we start collection from 5pm to 8pm. Pick up time can be arranged later for an additional £20, but needs to be arranged when you book.

If you have booked a hall for your party we can accommodate special delivery times providing it is confirmed at time of booking.



7. Do I have to pay a deposit?

No deposit is required for children's bouncy castles, however a deposit of £30.00 is required upon booking any adult bouncy castle or kiddi karts birthday party.

 

8. How do I pay?

Most people choose to pay cash on delivery, we do not accept credit card payments. Cheques WILL NOT be accepted on the day. Cheque payments need to be received in sufficient time for funds to clear before the booking date.

 

9. What if I need to cancel?

We will need you to give us at least 24hours notice, there is no cancellation fee if you do this within this time.

 

10. What if it rains?

Most of our castles have built in shower covers so can still be used in showery conditions. Bouncy castles should not be used in very heavy rain due to safety reasons. If the weather is too bad we will ring you on the day to arrange another date.

 

11. Can you set up on concrete/driveways/gravel/decking?

We can only set up our castles/maze/kiddi karts/sumo suits on grass or solid hard standing due to safety reasons.

 

11a. Can the bouncy castle be set up on a slope?

No this is not possible however if it is a very slight grass slope it may be ok, you will need to discuss this prior to the booking.

 

12. How long does it take to set up/inflate/deflate/pack up the inflatable?

The bouncy castles take approx 15 minutes to set up and 20 minutes to pack up. However this is only an estimate, times may vary depending on which castle you hire.

 

13. How much space is needed?

We need a 3ft wide clear access to deliver most castles.
You will need to allow a minimum of 4 feet at the front and rear of castle and 2 feet either side this is to allow access and the blower at rear. Please make sure all dog poo, garden items such as garden toys, swings, slides, patio furniture, rubbish etc. are removed from the area where the castle is to be sited.

 

14. Can you deliver with no side entrance and take castle though the house?

Only if the castle is a 12 ft x 14 ft or smaller provided someone is available to help lifting. Bouncy castles are often bigger and heavier than most people expect, and so to move them we use large sack trucks. Unfortunately if it should rain, water will get inside the inflatable and this tends to drain out whilst being removed, sometimes on your carpet !

 

15. When I hire the castle is there anything I need to provide?

We supply all the hardware you will need for the castle, you will need to provide a 240 volts mains power supply, also you will need to provide 2 forms of I.D. i.e. Drivers Licence, Utility Bill etc. this forms part of the hire agreement.

 

16. Are you insured?
Yes. We are fully insured for £5,000,000 public liability cover and copies of the insurance certificate can be supplied on request along with safety certificates for each castle.

 

17. Do you supply safety instructions?

Yes we provide detailed safety instructions with every hire.

 

18. Is there an age limit for children using the castles/maze/kiddi karts or sumo suits?

Yes all our castles/slide/obstacle course have age restrictions specified on this website. Anyone older than this will need to hire our adult castles.

 

Secure Payments By PayPal
Search Website
Check Availibility
Check Delivery